Key Features:
Define Service contracts and commitments - enables formalization of agreements
On-line survey builder wizard - enables measurements of user perception of the service delivered
Correlate measurement from various tools and from PS'Soft solution to create indicators - enables flexibility in indicators calculation
Automatically dispatch Service Level Reports - to improve communication
Easily configure screens and data gathering - to customize the solution to your needs
Service Level Management View - enables executive-level graphical view of Service Levels
INTERNET USERS ALSO CONSULTED ON THE CATEGORY OTHER SOFTWARE
See also