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Become a supplier
Help
My account

How can we help you?

In order to facilitate the access to all contents and services offered by Industry Plaza, you will find all the answers to the questions you may ask yourself.

My first steps on Industry Plaza

I discover Industry Plaza

Which role does Industry Plaza play in transactions?

Industry Plaza is a matchmaking service operating prior to the transaction. Once you are in contact with the supplier(s), the suppliers guarantee the transaction.

Do you charge for the Industry Plaza service?

The service provided by Industry Plaza is completely free of charge. Our aim is to put you in touch with the right suppliers. We do not under any circumstances intervene at transaction level. We are paid exclusively by the various exhibitors in exchange for the visibility we provide them.

I am looking for suppliers

We select and reference on our site the best industrial suppliers. We provide you with the tools and information you need to quickly find the suppliers that will help you expand your business.

I am looking for products

We are constantly updating our database to offer you the largest possible choice and the most suitable for your needs. Thanks to our search tools you can easily access our product or service lists and quickly find materials, components, equipment, supplies.

I receive free quotations in less than 48 hours!

Our specialist teams will put you in touch with the supplier you have selected and help pinpoint additional suppliers that best meet your needs. Emergency? The SOS supplier service is here! Tell us about your project and we will find the right suppliers for you. You will receive up to 5 quotations within 48 hours. Fast, accurate and efficient.

I want to make a request or get further information, what can I do?

To receive a quote, all you need to do is complete a specific application for a product/supplier, if you know what you are looking for, or apply for SOS SUPPLIERS here : Suppliers

I am looking for a supplier

Find the right suppliers quickly and easily

How to find a specific supplier?

Do you trust a specific supplier? Would you like to check the supplier’s complete offer? Carry out a specific search through our search bar at the top of each page by selecting the company you are looking for in the autosuggest.

I have to launch a competition and receive several quotations as part of my company's good purchasing practices, can I do this on Industry Plaza?

Of course! On Industry Plaza you will find a complete catalogue of industrial manufacturers and suppliers all over Europe. The suppliers send you their documentation, price lists and quotations directly.

Do your suppliers also ship abroad?

If you are interested in delivery abroad options, we will put you in contact only with suppliers able to provide you with this service.

Is it possible to contact them directly?

When you send a quotation request to a supplier, we make sure you have provided all the necessary information to prepare a quotation according to your requirements, and we send it to the supplier in question. Once the quotation is sent, you will be notified by email, and the supplier will get in touch with you directly.

I am looking for a product

Find the product your are looking for easily

I want a particular product reference, how should I proceed?

Type the reference directly in the search bar which you see at the top of each page.

How many quotes can I receive for the same product?

You can receive up to 5 quotes for the same product. The more your request is detailed, the better we will target all the suppliers who suit your needs.

How can I receive quotes for multiple products?

If you have multiple needs, the easiest way to is to apply for Suppliers. You only need to explain what you need and we take care of finding suppliers able to meet your needs.

How can I benefit from special offers of Industry Plaza ?

You want to know the selection of products and suppliers made by our team of experts? If you want to be sure that you do not miss the tips of the month, click here

I sent a quotation request

What’s next?

I made a request on Industry Industry Plaza, when will I be contacted and by whom?

Once your request has been sent, it will be validated by our experts and forwarded to the most relevant suppliers, who will contact you directly. The response time is generally between 48 and 72 hours (weekdays).

I have not had a response from the suppliers, what should I do?

The suppliers did not contact you? click here

The Service SOS Suppliers

Find out about our SOS Suppliers service

What does the service SOS Suppliers consist of?

We established the service SOS SUPPLIERS to make life easier, if you have a need but you do not know our page? You don’t have the time to do your research? Simply describe your situation/needs, our team of experts is responsible for putting you in touch with suppliers that will meet your need. To submit your application, click here

No referenced product matches my need, what should I do?

You did not find what you were looking for? Nothing matches your project? Be specific about your needs and describe them through our Suppliers service and let our team of experts look for you.

My project is not fully defined yet, what do you advise me?

Our experts will be delighted to assist you and help you refine your needs. They will then find the right suppliers for you. To do so, you can simply send us your request through our Suppliers service and briefly describe your situation or reach out to our team by phone at +33 (0)1 77 92 99 79

I need assistance, what can I do?

You can get in touch directly with one of our experts, available from Monday to Friday, 9.30 am to 6 pm at +33 (0)1 77 92 99 79

I am in a hurry, how can I quickly receive quotes?

If you do not have time, the easiest way is to apply through our service Suppliers and our team of experts will transfer your request to suppliers whose offer corresponds to your need(s).

I am an individual

Our service is only for professionals

I am an individual, can I benefit from your service?

Unfortunately our service is only for professionals, we are not entitled to submit requests from individuals to our suppliers. We thank your for your understanding.

My company does not exist yet, can I make requests anyway?

Our service is available to businesses that are under construction. You can benefit from the same services as established companies. When you complete your application form, please fill « BEING CREATED » in the company field.

Transaction and after-sales service

Our client service is at your disposal at +33 (0)1 77 92 99 79

I have a question concerning one of my purchases.

For more information on your requests, please contact our customer service at +33 (0)1 77 92 99 79.

Where can I find the prices of the products on your website?

The prices of the products and services are not posted on the website. Please make a request for products that interest you. That approach is without obligation and completely free.

I haven’t received an answer from the suppliers, what should I do?

The suppliers did not contact you? click here

Which role does Industry Plaza play in transactions?

Industry Plaza is not a sales platform. Our site puts in touch clients with suppliers through quotation requests and direct contacts. We are not responsible for transactions taking place on other sites. However, to guarantee the seriousness and reliability of their website, we reserve the right to remove the Stand of a company if they disrespect their obligations.

What is the data protection policy of Industry Plaza?

Industry Plaza will never share your personal information with any third party (outside the Group INFOPRO DIGITAL) for direct marketing purposes, unless you have explicitly authorized us.

My account

Manage my requests and information

Can I retrieve my previous requests?

Your user account will soon allow you to easily receive and compare quotations sent by the suppliers you have selected. You will also be able to communicate with them directly from your personal area. In addition, this account will allow you to access all of our exhibitors' offers and receive all the quotations necessary for a comparative study before making a decision.

How can I subscribe to the newsletter?

If you want to subscribe to our newsletter click here

I prefer to be contacted by email, how should I proceed?

If you have a preference in terms of how you want to be contacted, you specify this in your application. Our suppliers are sensitive to those details and will respect your preference.

I need assistance, what can I do?

If you wish to get in touch with one of our advisers, please call us at +33 (0)1 77 92 99 79. Our team is at your disposal from Monday to Friday, 9.30 am to 6 pm.

I am an exhibitor

How our platform works

How do I expose my products on Industry Plaza?

To exhibit at Industry Plaza, you need at first to contact the responsible specialized in your sector by completing a quick form. The expert will evaluate with you the best way to appear on the platform. If you decide at this stage to work with Industry Plaza, you will receive identifiers that allow you to create your e-stand via a simple interface. Then you will have the opportunity to create your e-stand with a page presenting your company and to which you will add a maximum of sheets and catalogs, white papers and press releases. You will be accompanied during the whole process by our content service.

How long does it take until a stand is put online?

Once you have received your password you can put your e-stand online. It is sufficient, if you only create the page presenting your company and add your product sheets.

Can I change my e-stand once it has been approved?

Absolutely. You can always access your e-stand using the dedicated interface to:
- Modify existing contents
-Add new contents (product sheets, catalogs, whitepapers, press releases...)

Do I need to specify a product reference?

To improve the visibility of your e-stand, we recommend that you specify a product reference in the section reserved for product characteristics. We advise you not to place your product reference in the section of the name. This could have a negative impact on your visibility on the site as well as on the search engines. The name of the product should be as clear as possible. Thus, you will not say: « Stack-Elec 2000 – X2387DH » but « Electric Stacker 2 tons ».

How do users find me on the site?

Users that are looking for a supplier on Industry Plaza have several tools they can use, depending on their needs. Everything has been implemented in order to enable them to find a supplier, who meets their specific needs, in less than 2 minutes, and even if they do not have a specific or well documented project yet.
- If the buyer knows exactly what he wants, he will find you through the search engine by typing in your name or product reference.
- If the buyer has an idea of the type of product that would meet its expectations, he may use the tabs and is guided from the most general category to one of your product sheets.
- If the buyer knows how to express his need, but does not know what product could match it, we invite him to ask our industry experts via SOS SUPPLIERS for advice. Then he is called for a rapid diagnostic interview.

I am a self-employed person, can I also expose my products?

Yes, you only have to be registered in the commercial register. Industry Plaza lets small businesses expose their products in the same way like bigger established companies which benefit from a greater notoriety.

Our company has a lot of products. Do you have a suitable solution?

It can be an advantage in some sectors to have many products. Describe us briefly your background and we will find a solution.

Is it possible to expose only one product on Industry Plaza?

It is possible to have a stand with only one single product sheet.

Do I have to put all my references on my stand?

Your e-stand is under your control. However, we advise you to place the largest possible product range in order to enhance your visibility within the platform as well as on the search engines.

How long can my e-stand and my products remain on the site?

Your e-Stand is online for a period of one year. After this period, you can renew it.

How can I boost my performance or my visibility on the platform?

We offer several tools that meet your specific needs and enhance your visibility and your performance on the platform: web banners, emailing, prospecting tools… Our expertise is at your disposal!

Still looking for something?

A question, a comment?

Contact us

from Monday to Friday, 9am to 6pm

+33 (0)1 77 92 92 34

Buyers

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Suppliers

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